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We here at The Shoe Horn, Inc. strive for your total satisfaction. We realize that footwear sizing is not an exact science. All footwear does not fit the same. Please test wear your new shoes on carpet to determine fit while keeping them clean. Returned shoes that are not in new condition cannot be placed in inventory, creating waste. Together we can respect our resources while we help you find that very special fit.
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Order status may be checked by contacting us. Or by Tel: (330) 630-2873. Please include your shopping cart generated invoice tracking number.
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We cannot cancel an order once it has been shipped. Back orders may be cancelled Contacting Us. Or by Tel: (330) 630-2873.
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We ships via UPS and Fed Ex Ground and USPS. Actual shipping charges may be adjusted due to weight and dimension of some items shipped. We will email you in such a case. Shipping and deliveries are made in accordance with the standard rules and regulations of these respective shippers. You can choose for all continental United States addresses:
- UPS Ground - Eastern USA
- UPS Ground - Western USA
- UPS 2nd Day - Alaska/Hawaii
- UPS Ground - Canada
We accept Visa, Master Card, Discover and American Express. Please submit the correct billing address for the credit card to help us prevent fraud. If an incorrect billing address is submitted we will refuse shipment. Your credit card will not be charged until the day of shipment. We also accepts money orders, but no personal checks.
There is a 6.50% sales tax charge for any order delivered within Ohio.
The confirmation of an order by e-mail or any other type of electronic confirmation does not constitute our acceptance of the order. We have the right to refuse shipment without any prior notification.
We pledge to help you find a customized fit. If your purchase does not meet your expectations, simply return it in NEW CONDITION / unworn within 30 DAYS of purchase, for an exchange or a full refund.
A copy of the original sales receipt and the RETURN/ EXCHANGE form sent with your order must be enclosed with the return.
NON-DEFECTIVE, worn shoes are subject to inspection by our returns dept. before the return or exchange will be processed.
Please enclose a note explaining the reason for the return so we can handle your transaction according to your wishes.
Return shipping is the customer's responsibilty. SHIPPING COST are NON- REFUNDABLE.
If an exchange is requested, we will cover the shipping for the new item being sent out.
Security Policy Here...
All personal and company / business information is for our own use, to help us better service our customers. We do not release any customer information to any other party.
In no event is any employee of ours, liable for any direct or indirect damages relating to any of the products sold on this website.
Anyone may subscribe to our mailing list by either purchasing an item, or requesting subscription via email. We will occasionally send e-mail to our customers to inform them of sales, special offers or other relevant news concerning our website. We do not send unsolicited "spam" mail to anyone on our customer list. Anyone may unsubscribe to this list by using the "unsubscribe" option at the opt-in list signup location, or by clicking the opt-out link on the footer of one of the mailings.
You hereby acknowledge that any link to another site which is owned or operated by a third party is not our responsibility, whatever the products or content of the other site.
All content, material, artwork, graphics, logos, photographs and text are the sole property of our company. No material from this site may be copied, transmitted, reproduced or modified without the express written consent of from us.
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